What good customer service does!
A long time ago I went to top tiles asking if they would cut a tile I had purchased from them. Initially they said ok but it would cost me £5.00 then the area manager said it would not be possible and made me feel very unwelcome. I went to Euro tiles in Braintree and they were very welcoming said it would not be a problem and did it free of charge for me. Because of this I brought tiles for my en-suite and bathroom in my old house. Know I have moved and am re-doing the bathroom the only place I won't to go is Euro tiles. Just goes to show what good customer service does!
Amanda Braintree 14th August 2017
Just wanted to let you know about the amazing service I've received from Darren at your Brighton store this week. I purchased floor and wall tiles from you about a month ago, the wall tiles were different colours and I could not find the pattern that I'd originally choose, I also wanted to change the floor tiles very last minute, all of this he could have easily said was my own fault and there was nothing he could do to help but he really went out of his way and spent a lot of time ensuring I could get everything sorted before I go away on Saturday. I offered to buy him a bottle of something as a thanks but he refused and said he was happy he could help. Really pleased with how it will all look and will make sure I leave a positive review on your website too.
Nicola 22nd July 2017
Karl with help and a cup of tea
To Whom It May Concern:
I have looked on the website and cannot find a way of providing feedback and thanks on the service I have received at Guildford. I can only find an opportunity for feedback on the new website. By the way a global search facility would be good on the website.
I have recently placed an order via Karl with help and a cup of tea from Ben for Echo Susie floor tiles and would like to praise and thank both for their excellent customer service, friendly, approachable manner and for the time they spent with me in helping to determine which indoor floor tile I should go with. It was much appreciated and very useful.
As I live in Kent Karl was facetiming and photographing different options to me before I could come directly to the store and went far beyond other tile companies would do.
Carol Guildford 12th June 2017
Best service ever
Sophie helped me last week. She was honestly the best sales women I've ever met. Beautiful tiles, really helpful advice on what to match up with what - and she gave me a discount! Thank you Sophie.
Georgina L 19th April 2017
EXCELLENT PRODUCT! (VarioPro)
I am a retired, fully qualified electrician and a professionally qualified Registered, Electrical Engineer (I Eng MIET - No. 63168) and formerly Head of Electrical Contracting for Eastern Electricity.
I have installed many types of electrical underfloor heating (single element & mat) but the great benefit of VarioPro is the VarioProMat membrane, which provides for an excellent, flat and firm base and allows accurate spacing of the element. I wanted the best U/F electric heating system to compliment my newly refurbished kitchen in my own home and to provide the highest possible w/sq mtr.
... the staff at ... Eurotiles in Stevenage, were also most knowledgeable about your product. Their recommendation of your product influenced my decision to purchase VarioPro.
.....Thanks for a superb product.
Bob P - a satisfied installer and end user.
Bob P. Stevenage 6th April 2017